Customer Support - Pune, India - CrelioHealth

CrelioHealth

Verified Company

Pune, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

**Position
- **Chat Support Executive

Experience: 1-3 Years Mandatory

Communication:
Execellent

Skillsets:
Not Technical, Presentable, positive attitude

About CrelioHealth:

CrelioHealth (formerly LiveHealth) is IT product company in Health care domain. We are almost decade old IT product organization.
We are flourish, Open & Flexi culture organization with youthful team.

We are a group of young enthusiasts who are passionate about building the best line of products in healthcare diagnostics.

Our product is LIMS & CRM used for Pathology Labs & Hospitals.

Our Product -
-
CrelioHealth LIMS:

Webbased LIMS (Laboratory Information Management System) and RIS (Radiology Information System) solution for automating your processes & managing business better

-
CrelioHealth CRM:

Patient booking and engagement tool to take patient experience to the next level.

-
CrelioHealth Inventory - Online platform to manage your lab inventory, stock, and purchases

Blog - CrelioHealth for Diagnostics

Responsibilities:

Interact with users through a series of actions and answer all queries, resolve issues via chat.
Maintain and update records for daily queries and escalation.
Troubleshoot systems, network problems, diagnosing and solving software issues at users' end.
Escalate problems that cannot be fixed at tierone support and updating users on the status of problems.
Assist with high severity requests or issue escalations as needed.

Requirements:

Must be a graduate in any stream.
Effective written and spoken English communication skills.
Must be Articulate and Spontaneous in Active conversations to handle tough situations.
Ability to recognize the sensitive nature of issues and maintain confidentiality.
Should be swift in typing speed and grammatically conscious with formal mannerisms in written formats of communication.
The willingness and curiosity to learn new environments and develop new skills.
A high degree of intensity, followthrough, and collegiality.
Strong attention to detail with an ability to organize, prioritize and manage multiple tasks in a timely manner.
Ability to thrive in highdemand, highpressure situations.
Should be flexible in working on the US
Time Zone.

Looking for Immediate Joiners or with a Notice period of 30 days

Benefits/Perks: