Teller/customer Service - Bengaluru, Karnataka, India - bangalore strategic solutions
Description
Telecaller Job Description:
Position:
Telecaller
Location:
[bangalore]
Job Type:
Full-time/Part-time
Responsibilities:
- Make outbound calls to potential customers to promote products or services.
- Handle inbound calls from customers inquiring about products or services.
- Understand customer needs and requirements and provide appropriate solutions or information.
- Maintain a database of customer information and interaction details.
- Follow up on leads generated through various marketing activities.
- Achieve set targets for call volume, sales, and customer satisfaction.
- Keep abreast of product knowledge, pricing, and promotions.
- Maintain professionalism and positivity during interactions with customers.
- Collaborate with the sales team to ensure customer satisfaction and retention.
- Handle complaints or objections effectively and escalate issues when necessary.
Requirements:
- High school diploma or equivalent.
- Proven experience as a telecaller or similar role preferred.
- Excellent communication and interpersonal skills.
- Ability to persuade and influence others effectively.
- Good listening skills and attention to detail.
- Ability to work in a fastpaced environment and handle multiple tasks simultaneously.
- Basic computer skills and familiarity with CRM systems.
- Ability to work independently and as part of a team.
- Positive attitude and willingness to learn.
- Flexibility to work in shifts if required.
Benefits:
- Competitive salary
- Performancebased incentives
- Health insurance
- Paid time off
- Training and career development opportunities
Job Types:
Full-time, Permanent
Salary:
₹10, ₹32,434.39 per month
Schedule:
- Day shift
- Night shift
- Rotational shift
Education:
- Higher Secondary(12th Pass) (preferred)
Experience:
- total work: 2 years (preferred)
- Customer service: 2 years (preferred)
Language:
- English (preferred)
- Hindi (preferred)
Ability to Commute:
- Bangalore City, Karnataka (required)
Ability to Relocate:
- Bangalore City, Karnataka: Relocate before starting work (required)
Work Location:
In person
Speak with the employer
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