Call Center Representative - Bengaluru, India - Tbot Systems

Tbot Systems

Verified Company

Bengaluru, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

At Tbot Techno Systems, we believe in empowering our customers with cutting-edge technology while ensuring affordability and professionalism. With our world-leading technology and expertise, we deliver unparalleled custom IT solutions to drive organizational success.

The Call Center Representative we are looking for must share our values and commitment to customer satisfaction, embodying these in the way they interact with clients daily.

Responsibilities:

Answering customer inquiries and providing product information
Addressing concerns and resolving issues promptly and courteously
Assisting customers in navigating the company's website and ordering process
Handling customer complaints and following up with solutions
Maintaining customer records and ensuring the accuracy of customer data
Gathering customer feedback and conveying it to the appropriate departments
Adhering to company protocols and guidelines for customer service

Requirements:

At least 2 years of experience in a call center or customer service role
Excellent communication and interpersonal skills
Strong problemsolving ability with the capacity to multitask and prioritize tasks effectively
Familiarity with CRM software and customer database management systems
Proficiency in Microsoft Office tools, especially Word and Excel
High school diploma or equivalent required; associate or bachelor's degree preferred
Ability to work flexible hours, including evenings, weekends, and holidays.

Benefits