Customer Care Associate - Pune, India - MANIKS
Description
Attending training sessions to grow knowledge of products and to develop customer service skills.- Processing and logging incoming calls into the CRM system.
- Identifying customer needs.
- Forwarding and escalating inquiries to relevant individuals and departments.
- Contacting customers to give them accurate feedback on the progress of their inquiries.
- Providing outstanding customer service.
- Updating customer information as required.
- Maintaining confidentiality of information.
Job Types:
Full-time, Regular / Permanent, Fresher
Salary:
₹15, ₹31,000.00 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Food provided
Schedule:
- Day shift
- Monday to Friday
- Morning shift
- Weekend availability
- Weekend only
Supplemental pay types:
- Overtime pay
Ability to commute/relocate:
- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)
Education:
- Higher Secondary(12th Pass) (preferred)
Language:
- English (preferred)
- Hindi (preferred)
Work Location:
In person
Speak with the employer
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