Team Member - Mumbai, India - Kotak Mahindra
Description
Key Responsibilities:
- Department
Risk Management - SMS Team
- Location
Mumbai
- Position Grade Range
Ensure smooth functioning and proper monitoring to ensure prompt support of Business and operating Units
Monitor rostering and team activities like timely and correct execution of requests, running of BOT, role reviews, process improvements etc.
Designing framework for monthly MIS and QC for SMS activities
Creating and maintaining adequate backup arrangements within the team
Timely escalation handling
Root cause analysis of all escalations
Timely escalation to respective BSG teams of all system issues
Train the team on automation done and review of failure reports of APIs
Prepare manual for Bank users and SMS users
Ensuring standardization of User systems access across bank
Maintaining 'Good' Audit rating. Learnings from single audit to be implemented across the Bank
- Territory
- National/Regional/Zonal/Area/City
- Years of Work Exp
- At least 68 years of relevant experience in user access
- Qualifications
- Graduation
- Post graduation preferred
- Functional Skill Sets
Excellent communication and leadership skills
Thorough overall understanding of banking
Ability to set priorities on a daily basis
Ability to monitor the work of large team and re-prioritise as needed
More jobs from Kotak Mahindra
-
Secreterial Team Member-support Services-secreterial
Mumbai, Maharashtra, India - 2 weeks ago
-
Accounts Team Member-support Services-accounts and
Mumbai, India - 3 weeks ago
-
Tele Marketing Executive
Bengaluru, Karnataka, India - 2 weeks ago
-
Team Member Legal
Pune, Maharashtra, India - 2 weeks ago
-
Team Member
Mumbai, India - 1 week ago
-
Fincon Team Member-support Services-accounts and
Mumbai, India - 1 week ago