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    System Analyst - hyderabad, India - Virtusa

    Virtusa
    Virtusa hyderabad, India

    3 weeks ago

    Virtusa background
    Description
    System Analyst - CREQ187247 Description
    System Analyst
    The Systems Analyst Senior is responsible for support of Incidents within the Colleague Solutions team.
    Monitor support queues and provide first line support.
    Review of incident data to ensure the completeness and quality of the information collected
    Clearly and concisely communicate with management on support issues.
    Documentation of and revision to existing processes, with the end goal of improving quality of services offered to customers by technology teams
    Update Documentation for Colleague Solutions Applications.
    Research metrics for root cause.
    Partner with Development team on remediation of Vulnerabilities
    Provides direction and training to other team members.
    Maintain CMDB for Colleague Solutions by working with Application Owners and Technology Partners.
    Work with vendors to ensure operational processes are updated and current (Disaster Recovery)
    Additional project and process improvements as needed.
    Performs other duties as assigned

    Basic Qualifications:
    Bachelors Degree or equivalent work experience
    7 or more years of analyst and/or IT experience
    Experience with MS Office applications Word, Excel, PowerPoint, and Visio
    Intermediate IT troubleshooting knowledge and ability to solve issues in a timely manner
    Knowledge of the creation and maintenance of SharePoint Sites
    Excellent communications skills; written and verbal.
    Ability to interpret data and communicate results effectively
    Experience with programming languages and software development
    Intermediate database skills, including working with data sets and pivot tables
    Flexible, accurate, highly organized, and pays attention to detail
    Ability to prioritize multiple assignments
    Ability to work independently and efficiently
    Basic .Net experience

    Mandatory Skills:

    SQL
    Databases
    Data Modeling Tools
    ServiceNow
    Workday
    Primary Location Hyderabad, Andhra Pradesh, India Job Type Experienced Primary Skills Service Delivery Years of Experience 7 Travel No
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