Support Coordinator - Thane, India - Kemar Port Automation Pvt ltd

Kemar Port Automation Pvt ltd

Verified Company

Thane, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Job Title:
Support Co-ordinator

Department:
Backoffice

Company Name:
Kemar Port Automation Pvt Ltd

Experience:
2 to 4 years

Salary Range: 2.4 to 3 Lpa

Location:
Thane

Date of Availability:
Immediate/15 days preferred

About Us:

Kemar provides solutions to meet the complex needs of ports, agencies and businesses.

From powerful Automation systems to supporting consultancy services and projects management - our solutions help you save time, reduce risks and get more out of your business.

Whether you are a SMB, SME or a Large Enterprise, we can make sure you have the right solutions for your organization for success.

Job Overview:

Key Responsibilities:

Act as a central point of contact for customer supportrelated activities.
Coordinate support efforts to address customer issues and inquiries promptly and effectively.
Collaborate with support teams to ensure a high level of customer satisfaction.
Maintain clear and open communication channels between project teams, support teams, and other relevant stakeholders.
Collaborate with project managers to ensure effective planning, execution, and completion of projects.
Facilitate communication and coordination among project and support team members to enhance productivity.
Document project and support processes, ensuring that all relevant information is readily available to team members.
Identify and address any issues or challenges that may arise during project execution or customer support activities.
Proven 2 to 4 years of experience in support and project coordination role.
Bachelor's degree preferred in any field.
Good communication skills for effective collaboration and client interactions.
Problemsolving ability to address challenges during system implementation.
Team collaboration skills to work effectively with colleagues.
Customer service orientation for addressing customers' needs and ensuring satisfaction.