- Act as the primary contact for customer support activities.
- Coordinate support initiatives to address customer queries promptly.
- Work closely with support teams to maintain high customer satisfaction.
- Establish clear communication channels between project and support teams.
- Support project managers in planning and executing projects effectively.
- Promote coordination among project and support team members to enhance productivity.
- Document project and support processes for easy accessibility.
- Identify and resolve any issues during project execution or customer support.
- 2 to 4 years experience in support and project coordination.
- Bachelor's degree preferred.
- Effective communication skills for client interactions.
- Problem-solving abilities for system implementation challenges.
- Team collaboration skills for effective teamwork.
- Customer service orientation to address client needs.
- Health Insurance
- Compliance Coverage
- Professional Development Opportunities
- Team Building Events
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Technical Support Coordinator - Thane, India - Kemar Port Automation Pvt Ltd
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Description
Job Title: Support CoordinatorDepartment: Backoffice
CompanyName: Kemar Port Automation PvtLtd
Experience: 2 to 4 years
Salary Range: 2.4 to 3 Lpa
Location: Thane
Date of Availability: Immediate/15 days preferred
About Us: Kemar focuses on providing tailored solutions for port agencies and businesses, offering innovative automation systems, consulting services, and project management expertise to optimize operations and drive success for organizations of all sizes.
Job Overview: We are looking for a proactive Support Coordinator to efficiently manage project and support activities, ensuring effective collaboration across teams and stakeholders. The ideal candidate should excel in communication and have a solid grasp of customer support dynamics.
Key Responsibilities:
customer, customer support, coordinators, communication skills