Customer Care Executive - Vandalur, Chennai, Tamil Nadu, India - Suba Solutions Private Limited
Description
About us
Suba Solutions Private Limited-We M/s Suba Solutions Pvt Ltd one of the leading post Printing and Packaging manufacturing /trading company since 2003 operated from Chennai.
- One point contact for all enquiries
- Enquiry number to be created
- All enquiries must be monitored and updated in CRM everyday evening to the heads.
- Manage large amounts of incoming phone calls between in office hours
- Calling customers and understanding the issues before the engineers visit
- Inform the concerned person about the customer and internal inquiry and get the appropriate feedback and reply to the customer and internal colleagues.
- Engineers ticket to be booked.
- Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.
- Monitoring service department issues and client complaints to create methods to lessen recurring issues.
- Maintaining strong relationships with manufacturers and the internal sales team.
- Reports to be submitted daily, weekly, and monthly to the hand.
- Payment follow-up
Main purpose of Job:
One point Contact
Customer satisfaction
work towards to achieve company goals
Knowledge:
Good communication
Knowing multiple languages. (Tamil, English, and Hindi)
Quick responses and actions to complete the call
Skills:
speed
Accuracy
Accountability
Quality
Transparency
Patience
Job Types:
Full-time, Permanent
Salary:
₹14, ₹170,000.00 per month
Benefits:
- Health insurance
- Life insurance
Schedule:
- Morning shift
Supplemental pay types:
- Performance bonus
Experience:
- total work: 1 year (required)
Language:
- Hindi (required)
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