Customer Service Representative Wfh - Lucknow, India - Online Cool Work

Online Cool Work
Online Cool Work
Verified Company
Lucknow, India

3 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Responsibilities:


  • Resolve customer complaints and inquiries in a timely and professional manner
  • Work collaboratively with our team to ensure the best solutions for customer satisfaction
  • Maintain uptodate knowledge of company products and services
  • Handle escalated calls and manage difficult situations with tact and professionalism
  • Create and maintain customer records, ensuring all relevant information is accurately captured and updated promptly
  • Collaborate with other departments to ensure customer needs are met.

Requirements:


  • High School Diploma or GED equivalent
  • 12 years of proven customer service experience
  • Experience with CRM systems and ticketing platforms
  • Ability to work under pressure and in a fastpaced environment
  • Excellent communication and problemsolving skills
  • Proactive, energetic, and positive attitude
  • Ability to multitask, prioritize, and manage time effectively
  • Access to a quiet workspace and reliable internet connection.
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