Training Supervisor - Chennai, India - HDB Financial Services Limited

HDB Financial Services Limited

Verified Company

Chennai, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Conducting product and process training at all levels - telecallers/teamleader/managers.

Conducting quality and training session whenever required.

Managing a team of Quality officers.

Conducting DRA new and refresher training - Debt recovery agent training and Certification.

Ensuring that the feedback and report on quality are shared with Team leaders on a regular basis to understand the gap.

Conducting quality and training sessions whenever required.

Ensuring that the training modules get updated on timely basis.

Maintaining various reports like quality scores - Weekly & Monthly scores.

Conducting motivational training for the team to enhance performance.

Ensure effective, consistent communication with managers, peers and other resource groups.