Customer Support Officer - Chennai, India - CREDITMANTRI
2 weeks ago
Description
_We are looking for a Credit Relationship Officer _
- _ CreditMantri is a Series-B funded, Chennai headquartered Fintech startup, founded by a team of entrepreneurs with extensive experience in world-class financial services organizations. Our aspiration is to become
India's largest and most inclusive Credit facilitator. CreditMantri aims to do this by creating a single extraordinarily rich source of credit relevant information, aggregating both traditional and non-traditional data sources.
We have over 2 Million users, work with 40+ lenders and have seen strong traction. We are at an exciting phase of our proposition build out. Our product set caters to 2 stakeholders - consumers on one side and lenders on the other.
Responsibilities
- Perform inbound and outbound customer calls
- Explain and counsel customers to repay the overdues
- Ensure 100% 1st call to customer within 12 hours
- Achieve collections & calling parameters as per the company standard
- Understand credit concerns customers have when their loan or credit card gets rejected
- Introduce CreditMantri and describe the services we do
- Provide Service Plan options on how customers can improve their score and become loan eligible
- Coordinate with operations department on successful repayment & resolution of negative issues pertaining to credit bureaus
Basic Qualifications
- Graduate with 12 years' experience in collections have had targets and achieved them month on month
- Should be fluent in English and Hindi. Multilingual would be an added advantage.
- Should have knowledge of loan and credit products
- Understands management by metrics and is result oriented.
- Passionate about customer interaction.
- Enjoys working in a startup environment.
- Ability to prioritize tasks in hand and comfortable working in a collaborative team environment.
Job Types:
Full-time, Fresher
Salary:
₹14, ₹30,000.00 per month
Benefits:
- Health insurance
- Paid sick time
- Provident Fund
Schedule:
- Morning shift
Supplemental pay types:
- Joining bonus
- Performance bonus
- Quarterly bonus
Ability to commute/relocate:
- Chennai,
Tamil Nadu:
Reliably commute or planning to relocate before starting work (required)
Education:
- Higher Secondary(12th Pass) (preferred)
Experience:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
Language:
- Hindi (preferred)
- English (preferred)
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