Customer Support Officer - Chennai, India - CREDITMANTRI

CREDITMANTRI

Verified Company

Chennai, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

_We are looking for a Credit Relationship Officer _
- _ CreditMantri is a Series-B funded, Chennai headquartered Fintech startup, founded by a team of entrepreneurs with extensive experience in world-class financial services organizations. Our aspiration is to become
India's largest and most inclusive Credit facilitator. CreditMantri aims to do this by creating a single extraordinarily rich source of credit relevant information, aggregating both traditional and non-traditional data sources.

We have over 2 Million users, work with 40+ lenders and have seen strong traction. We are at an exciting phase of our proposition build out. Our product set caters to 2 stakeholders - consumers on one side and lenders on the other.

Responsibilities

Perform inbound and outbound customer calls
Explain and counsel customers to repay the overdues
Ensure 100% 1st call to customer within 12 hours
Achieve collections & calling parameters as per the company standard
Understand credit concerns customers have when their loan or credit card gets rejected
Introduce CreditMantri and describe the services we do
Provide Service Plan options on how customers can improve their score and become loan eligible
Coordinate with operations department on successful repayment & resolution of negative issues pertaining to credit bureaus

Basic Qualifications

Graduate with 12 years' experience in collections have had targets and achieved them month on month
Should be fluent in English and Hindi. Multilingual would be an added advantage.
Should have knowledge of loan and credit products
Understands management by metrics and is result oriented.
Passionate about customer interaction.
Enjoys working in a startup environment.
Ability to prioritize tasks in hand and comfortable working in a collaborative team environment.