Front Office - Nashik, India - Paradigm Consultancies

Paradigm Consultancies

Verified Company

Nashik, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

JOB DESCRIPTION
**Education:

Diploma \ Degree in Hotel Management OR Related.****Languages:

- ** English, Hindi And Marathi

**Experience:
- *

Total Experience:
2 years
Minimum Experience:
1 year

Requirements:

-
Good knowledge of IDS Software is mandatory:

Proven experience in a customer-facing role, preferably in a hotel, resort, or hospitality setting.
Strong communication skills with fluency in spoken and written [languages as required].
Proficiency in using reservation and front desk software systems.
Excellent organizational abilities and attention to detail.
Ability to remain composed and courteous under pressure.
Familiarity with local attractions and services to assist guests effectively.
Flexibility to work in shifts, including weekends and holidays.
Professional appearance and demeanor.

Responsibilities:

-
Guest Check-In/Check-Out:Greet guests upon arrival, assist with check-in procedures, and provide room keys.

Handle guest departures, ensure accurate billing, and process checkouts efficiently.
Ensure accurate data entry into the reservation system and maintain an updated availability status.

-
Guest Services:Respond to guest inquiries, provide information about resort facilities, services, and local attractions.

Address guest concerns or complaints professionally, aiming for satisfactory resolutions.

-
Front Desk Operations:Manage the front desk area, keeping it organized, tidy, and welcoming at all times. Maintain a working knowledge of the property layout, amenities, and operational details.
-
Communication:Relay messages, mail, and packages to guests promptly. Liaise with housekeeping, maintenance, and other departments to coordinate guest requests.
-
Cash Handling and Billing:Handle guest payments, process cash, credit, and debit card transactions accurately.
-
Multi-Tasking:Manage multiple tasks simultaneously, such as assisting guests, answering phones, and handling reservations.
-
Emergency Response:Follow established procedures for handling emergency situations, such as evacuations or medical assistance.
-
Documentation and Reporting:Keep accurate records of guest interactions, transactions, and requests. Generate reports on room occupancy, revenue, and other front office metrics as required.
-
Upselling and Promotion:Promote resort services, packages, and special offers to enhance guest experience and revenue.
-
Training and Support:Assist in training new front office staff members as needed

FOOD AND ACCOMODATION IS PROVIDED.

CANDIDATE SHOULD BE AN IMMEDIATE JOINER

WE ARE HIRING 50+ APPLICANT

Salary:
₹15, ₹25,000.00 per month

Benefits: