Spares Order Process Officer - Coimbatore, India - Ontrack HR Services Private Limited

Ontrack HR Services Private Limited

Verified Company

Coimbatore, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Position Objective
Function as a Coordinator in a variety of Spares parts order related activities.

**Key Responsibilities

Coordination with customer in a professional way and provide prompt response and best possible solution to the queries from them.
Prepare and send the spare offer on time to the customers in different currencies based on the customer requirement and follow up.
To discuss internally with the technical experts as necessary and make sure offer is sent for the right parts.
Maintain good Customer relation and address / resolve their issues concerning Spare parts or Repairs activity.
Coordination with Parent Company (UTCH and UTUS) about the customer related orders, payments, shipments and related.
Monitoring and handling of all import shipments at customs about duty, delivery delay, and clearing the query from customs by submitting requested documents.
Preparation of Technical Write up and Catalogue for the clearance of all import consignments.
Ensure regulations of all export process and monitor work according to corporate and local policies and evaluate all new custom requirements and implement with due discussions.
Handle all warranty / goodwill replacement of parts from UTCH/UTUS/UTCN and shipments to customers or UTIN and related follow ups.
Follow up for timely return of RMA parts.
Prepare reports for internal reviews and team meetings.
Other related tasks that may be added from time to time.

Requirements:

**Basic qualification
University degree.

**Experience
Minimum of 5 to 10 years' experience in a reputed company

Basic working knowledge in ERP systems (like SAP / IFS)

**Language skills
Should have good proficiency in English to read, write, speak and good spoken Tamil and Hindi.

**Skills and Capabilities (Professional Skills)

Proven work experience in a similar role
Discretion with Confidential information
Strong oral and written communication skills
Ability to set priorities and manage time
Ability to work independently as needed with minimum direct supervision and intervention

**Most Significant Core Behaviours