IT Helpdesk Engineer - Delhi, India - Pluralsight

Pluralsight Delhi, India

1 month ago

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Description

Job Description:

Working at Pluralsight:
At Pluralsight, we believe everyone should have the opportunity to create progress through technology. Everyone should have access to the skills of tomorrow. That technology can make the world a better place. Through the work we do every day, we empower the people who power our world. And we don't let fear, egos or drama distract us from our mission. We're adults, and we treat each other that way.

We have the autonomy to do our jobs, we value transparency and trust in each other to do the right thing.

We thrive in an environment with creativity around every corner, challenges that keep us on our toes, and peers who inspire us to be the best we can be.

We bring different viewpoints, backgrounds and experiences, and united by our mission to advance the world's tech workforceThe OpportunityThe IT Service & Support team at Pluralsight is looking for a Service Desk Technician.

As the Service Desk Technician, you help democratization of technology skills by supporting the technology news of the business. You will interact with each department to ensure their IT needs are met.

You Fellow team members are just as committed to delivering an exceptional IT experience as you are Whether it's email, hardware, or SaaS software, the business looks to you for guidance on difficult issues and to better integrate technology in their day-to-day.

This job requires you to work in one of Pluralsight's global offices (India Technology Center in this instance).

Who you are committed to being:
A self-starter: Personal responsibility and accountability is important at Pluralsight.

Problem Solver:
Troubleshoot and identify root causes of end user technology issues.

Team Member:
Although our team is global - we share responsibilities and partner together to deliver.

Communicator:
Effective communication is vital to working as a team.

You are your word:
When you make commitments to users and fellow term members, you deliver.

A life-long learner: Everyone at Pluralsight is dedicated to having an open mind and learning from those around them.

What you'll own:
Technical support of end user hardware and software.

Technical support of conference room systems and associated hardware.

Educating users on our IT processes and procedures.

Data custodian of IT Service ticket data: Categories, priorities, resolution details, etc.

Working with fellow team members on projects and tasks to ensure deadlines are met.

Organizing IT Equipment Stock rooms.

Experience you'll need:
Mac OS experiences a plus.

Conference Room Support a plus.

Previous technical troubleshooting experience.

Customer-focused, service-oriented and positive team-aligned attitude.

Effective listing skills, ability to follow the direction of IT Management and senior IT team members.

Desire to learn from others and ability to research issues on your own.

Our Perks & Benefits IncludeCompetitive salary and meaningful benefits

Comprehensive medical & dental coverage for you and your family

Open vacation policy

Stay active with our wellness program that allows you to expense your gym membership and other sports activities

Tuition reimbursement

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