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    IT support specialist - Delhi, India - Snaphunt

    Snaphunt
    Snaphunt Delhi, India

    3 weeks ago

    snaphunt background
    Description
    The Offer
    Join a strongly-backed, fast growing B2B SaaS startup
    Excellent scope for growth & development while working in a regional team
    The Job

    You will be responsible for :
    Providing technical support to end-users by diagnosing and resolving hardware and software issues.
    Responding to helpdesk tickets to support end-user system implementations, problem troubleshooting, repair/fix, and ongoing support process improvements.
    Configuring and operating device management (MDM) solutions like Hexnode, Jumpcloud, Kandji, JAMF, and Intune.
    Driving the administration, setup, and support of macOS and Windows-based systems.
    Discovering and collaborating with external vendors and service providers who provide Device Lifecycle Management services.

    Providing top-notch customer support by responding to customer queries about the product or a bug, report all internal key stakeholders, and managing customer communications.

    Managing, configuring, and troubleshooting primary SaaS tools like G Suite, Atlassian, Slack, Microsoft O365, etc.
    Managing onboarding, including account creation & laptop setup, and offboarding including access removal & laptop reclaim activities.
    Ensuring the documentation is up-to-date and add new documents when necessary.
    The Profile
    You possess a Degree/Diploma in Computer Science, Engineering or a related field.

    You have at least 4 years of experience in IT Support, preferably in a startup environment or a Product-based company.

    You possess expertise in managing MacOS and Windows-based environments.
    You know how to configure systems manually and have solid hands-on experience managing and configuring MDM tools.

    You have experience in managing and configuring SaaS tools like G Suite, Microsoft O365, Slack, Atlassian, etc, is a plus.

    You are an excellent problem-solver with the ability to work well in fast-paced environments.
    You can work independently and can prioritize tasks when faced with multiple priorities.
    This role requires you to work night shifts (9:00 pm to 6:00 am IST)
    The Employer
    At Snaphunt, we believe that the future of work is remote.

    We specialize in helping our highly-skilled, global specialist talent community around the world, connect with innovative companies looking scale their global teams quickly and cost-effectively.

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