Call Centre Trainee - Raurkela, India - Venturesathi Business Services LLP

Venturesathi Business Services LLP

Verified Company

Raurkela, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Position:
Call Centre Trainee

Location:
Rourkela, Odisha

Reports To:
Operations Team Lead / Operations Manager

Job Summary:

BPO Collection Advisors play a crucial role in a business process outsourcing (BPO) environment, focusing on the recovery of overdue payments and debt from customers or clients.

They are responsible for contacting individuals or organizations who have outstanding balances and working to secure payment arrangements or settlements.

BPO Collection Advisors use various communication methods and negotiation techniques to recover outstanding debts while maintaining a high level of customer service.

Key Responsibilities:

Contact Debtors:

Initiate contact with debtors through phone calls, or written correspondence.

Verify debtor information and discuss outstanding debts in a professional and respectful manner.

Investigate Debt Status:

Research and gather information regarding the debt, including payment history, contract terms, and any disputes or discrepancies.

Review debtor records and documentation to determine the legitimacy of the debt.

Negotiate Payment Arrangements:

Assess the debtor's financial situation and ability to repay the debt.

Negotiate payment plans, settlements, or alternative solutions to facilitate debt recovery.

Reporting:

Prepare and submit regular reports to the Collections Manager, detailing collection activities, progress, and challenges.

Achieve Collection Targets:

Meet or exceed assigned collection goals and targets while maintaining a high level of customer satisfaction.

Qualifications:

High school diploma, Intermediate or equivalent (Bachelor's degree preferred).

Previous experience in debt collection or customer service is a plus.

Strong communication and negotiation skills.

Ability to work independently and as part of a team.

Excellent problem-solving and decision-making abilities.

Patience, persistence, and strong interpersonal skills.

Pay:
₹5, ₹7,000.00 per month

Benefits: