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Senior Associate
5 days ago
EyeTGlobal Pvt. Ltd. Noida, Uttar Pradesh, IndiaRepair UC · Any Graduate / UG any 6 month experience, voice process, decent comms skills · Overseeing the customer service process. Resolving customer complaints brought to your attention. Conducting quality assurance surveys with customers and providing feedback to the staff. Po ...
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SENIOR ASSOCIATE
5 days ago
Coforge Noida, IndiaJob Title- Senior Associate- Cyber Security Services · Experience- 3-5 years · Location- Greater Noida · Mandatory skills- Phishing, Splunk and CrowdStrike · Mode- Strictly work from office · Shift- 24*7 rotational shift · Job Description: · a. Provide analysis and trending of se ...
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senior associate
1 week ago
Coforge Noida, IndiaJob Title: SENIOR ASSOCIATE - IT OPS SERVICES · Experience: 3 -10 Years. · Skills: · • Be responsible for the design, build, implementation and manage of scalable Microsoft office 365 solutions ,with the focus of messaging (Exchange online), communication(Teams), Collaboration ( ...
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senior associate
1 week ago
Coforge Noida, IndiaLocation - Greater Noida · Experience - 3 To 10 Years · Designation -Senior Associate - IT Ops. Services. · Role Required - O365 Admin. · • Be responsible for the design, build, implementation and manage of scalable Microsoft office 365 solutions ,with the focus of messaging (Exc ...
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senior associate
1 week ago
Coforge noida, IndiaJob Title- Senior Associate- Cyber Security ServicesExperience- 3-5 yearsLocation- Greater NoidaMandatory skills- Phishing, Splunk and CrowdStrikeMode- Strictly work from officeShift- 24*7 rotational shiftJob Description:a. Provide analysis and trending of security log data heter ...
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senior associate
5 days ago
Coforge noida, IndiaJob Description · Role: Senior Associate - Network Security (Fortinet / Palo alto / Checkpoint) Job Location: Greater Noida Required Skills: At least 4+ year's hands-on expertise in Network Security. · •Experience in managing Data Networks (WAN, LAN, WLAN, Software Defined Net ...
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senior associate
5 days ago
Coforge Noida, IndiaJob Title: SENIOR ASSOCIATE - IT OPS SERVICES Experience: 3 -10 Years. Skills: · • Be responsible for the design, build, implementation and manage of scalable Microsoft office 365 solutions ,with the focus of messaging (Exchange online), communication(Teams), Collaboration (Shar ...
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senior associate
1 week ago
Coforge noida, IndiaJob Description · Role: Senior AssociateJob Location: Greater Noida Required Skills: As a ServiceNow ITOM Developer, you will be responsible for analysing business requirements, designing, developing, and implementing solutions on the ServiceNow platform. You will collaborate w ...
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senior associate
1 week ago
Coforge noida, IndiaLocation - Greater NoidaExperience - 3 To 10 YearsDesignation -Senior Associate - IT Ops. Services.Role Required - O365 Admin. · • Be responsible for the design, build, implementation and manage of scalable Microsoft office 365 solutions ,with the focus of messaging (Exchange onl ...
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Senior Associate
1 week ago
Genpact Noida, IndiaDisputes Investigations Specialist · Function : Operations · India: Noida · With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands—and we have fun doing it. Now, we're calling all you rule-breakers and risk ...
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senior associate
1 week ago
Coforge Noida, IndiaLocation - Greater Noida · Experience - 3 To 10 Years · Designation -Senior Associate - IT Ops. Services. · Role Required - O365 Admin. · • Be responsible for the design, build, implementation and manage of scalable Microsoft office 365 solutions ,with the focus of messaging ...
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Senior Associate
2 weeks ago
Genpact Noida, IndiaDisputes Investigations Specialist · Function: Operations · India: Noida · With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands—and we have fun doing it. Now, we're calling all you rule-breakers and risk- ...
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Senior Associate
3 weeks ago
Leverage Edu Noida, IndiaHiring for Revenue / Collections / AR and AP / Payments department. · Following are the must for any candidate to be part of this amazing journey: · Good excel · Good communication skills · Good analytical skills · Minimum 4 years of experience in AP or AR · Good Process and Auto ...
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senior associate
8 hours ago
Coforge Noida, IndiaJob Description · Azure Certified Windows Administrator. · Azure Cloud Infrastructure engineer with 3-7 years of experience azure and core infrastructure. · Knowledge of cloud technologies, including enterprise or hosting provider services SaaS, PaaS, and IaaS Solutions. · Knowle ...
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Senior Associate
3 weeks ago
Leverage Edu Noida, IndiaHiring for Revenue / Collections / AR and AP / Payments department. · Following are the must for any candidate to be part of this amazing journey: · Good excel · Good communication skills · Good analytical skills · Good Process and Automation experience · Amazing work ethics · ...
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Senior Associate
5 days ago
Bureau Veritas Group noida, India PermanentDo you believe in the power of teamwork and sharing ideas? Do you take pride in delivering exceptional quality and service with everything you do? Do you seek out ideas for improving the status quo? · If you want to make a difference and love being surrounded by the best and the ...
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Senior Associate
5 days ago
PricewaterhouseCoopers Services LLP noida, IndiaDescription · & SummaryA career within Data and Analytics services will provide you with the opportunity to help organisations uncover enterprise insights and drive business results using smarter data analytics. We focus on a collection of organisational technology capabilities ...
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Senior Associate
5 days ago
BrowserStack noida, IndiaWho are we and what do we do? · BrowserStack is the world's leading software testing platform powering over two million tests every day across 19 global data centers. BrowserStack's products help developers build bug-free software for the 5 billion internet users accessing webs ...
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senior associate
5 days ago
Coforge noida, IndiaJob Description · SABRE / Platform knowledge ITIL / DevOps process knowledge ? config, reporting, issue resolution, testing, audit, consultancy Knowledge of API, Development testing through various technical techniques (manual, automated) Technical documentation preparation as ...
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senior associate
5 days ago
Coforge noida, IndiaJob Description · • Manage and support the AWS environment using DevOps tools and processes for enterprise applications and key systems. · • Ensure service continuity by building redundancy and failover mechanisms. · • Automate tasks to improve efficiency and increase return ...
Helpdesk Senior Associate - Noida, India - NTT DATA
Description
Job Description
Requirements –
• Min 2-3 years of relevant experience in a technical support role & 12 months on the current grade
• Working Knowledge of Operating Systems such as Windows 7 & 10
• Knowledge of identifying and troubleshooting issues related to System Configuration, Software & COTS applications
• Working knowledge of MS Office suite & Skype for business
• Fair understanding of ITIL practices in Incident Management, Request Management & Problem Management.
Detailed roles and responsibilities:
• RRT Associate is responsible to perform diagnostics, resolve problems, and implement corrective actions
when an end user has been unsuccessful working under the direction of the Level 1 Customer
Service Desk. Incidents that are not resolved at the RRT will be routed to the deskside support
team for resolution or as per the KBA defined (for outside the scope of Deskside)
• Resolve Incidents and Problems associated with End User Devices and End User Software, and
provide break/fix support, advice, and assistance to Authorized Users. Associates would ultimately
be responsible for resolving all Incidents and Problems associated with failure or degradation of
Services related to End User Devices and End User Software.
• Contact the end user via phone to schedule the remote session call and coordinate
with onsite assistance if required.
• Route / reassign calls to other levels of support, as required if miss-assignment occurs
Work with Level 2 and 3 Support staff and onsite vendors (as appropriate) to resolve Problems
and Service Requests.
• Update the ITSM Tool fields upon successful resolution of the Incident.
• Utilize Provider's remote tool to enable remote takeover sessions.
• Attempt to resolve certain Incident Types by remotely taking control of the End User Device,
provided the End User's system is accessible
• Utilize remote controls to manage and update desktop system Software, and to maintain
configuration of systems and applications.
• Request end-user approval for remote takeover of system in support of incident resolution or
request fulfillment
• Escalate repeat issues to the appropriate service organization to allow root cause analysis to be
performed and resolution to be driven.
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