Call Co-ordinator - Powai, Mumbai, Maharashtra, India - Cygnus Information Solutions Pvt. Ltd.

Cygnus Information Solutions Pvt. Ltd.

Verified Company

Powai, Mumbai, Maharashtra, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

1. Taking all user / Customer calls for issues and assign it to the available executive.

Record all issues / calls of users with resolution provided by the IT executives.
Follow up will users for their feedback on the resolved issue Updating all asset records and filing of documents.
Follow-up with vendors for product pricing, first level negotiation and preparing POs.
Liaising with accounts team for bills and payment.
Keeping records of page count of all call and follow-up with the customer and service provider for supplies and issues.
Provides information, resolves problems, and advises customers on products and/or services, ensuring customer satisfaction.
Sending the call record on a daily basis to the team.
Maintaining register of inward /outward material
Backup and restore policy for local users and server.
Ensure IT responds satisfactorily to all customer and users.
Identifying and escalating priority issues in line with policies and procedures.
After receiving the request, a help desk coordinator enters the work order into a tracking system, where he or she assigns it to a technician and tracks the status
Enter trouble

- tickets into help desk tracking software

Escalate second-line trouble-tickets to appropriate technician (hardware, software, network, telecommunications)
Monitor trouble

- tickets in help desk to ensure timely completion

Required Skills & Qualifications

2 3 years' work experience Call Coordinators and Managing customer.
Good communication skills both oral and written
Pleasant personality
Team management capability
Willingness to work in on call support in a 24x7 environment.
Engineer ensure proper case logging of all issues till resolution.
Documentation knowledge
Should possess ability to learn work on changing emerging technologies Certification in new technologies like Azure, AWS will be added advantage
Keep track of user's system issues until resolved by adhering to the SLA
Experience in asset management and overall knowledge of Microsoft products like outlook/PPT etc

Job Types:
Full-time, Permanent

Salary:
₹15, ₹25,000.00 per month

Benefits:

Schedule:

Work Location:
In person

Speak with the employer

Accounts Executive