Engagement Coordinator - Bengaluru, India - Adecco Group

Adecco Group

Verified Company

Bengaluru, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

SUMMARY:

GENERAL RESPONSIBILITIES:

Manages the contractor onboarding process.
Responds to tickets and inquiries including/ but not limited to: general request inquiries, assignment updates/changes, invoicing questions/concerns, timesheet questions/concerns, visa letter requests, reporting requests, conversion fee inquiries, etc.
Handles furlough tracking and exception approval process.
Sends reminders for missing timesheets, assignments ending in 90 days, etc.
Creates visa letters for time & materials contractors.
Handles preID/payroll request management.
Uses working knowledge of various supported Vendor Management Software to troubleshoot issues.
Uses customized and standardized situational responses and processes to resolve customer issues.
Recognizes and gathers relevant information on customer issues/scenarios requiring further solutions. Escalates such issues according to standard escalation process.
Makes recommendations to improve efficiencies where applicable.
Works to meet all contracted SLA's and works to improve overall process by recommending improvements to Advisory Consultant and/or Program Manager.
Documents and escalates all contacts reported by users following Customer Support standard operating procedure.
Maintains and continually increases knowledge of supported software solutions.
Assists with training of peers in the standards and practices within the Customer Support organization.
Creates and maintains electronic records and fields (e.g. customer numbers, cost center numbers) in support of the requisition entry set up.
Receives and reviews new requisition requests daily using the VMS tool.
Enters the requisition into the CM system promptly and accurately.
Validates entries to ensure accuracy.
Interacts and coordinates with the Program Managers and Advisory Consultants frequently to communicate questions and receive updates on current requisition activity