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Sales Consultant - Pune, India - Aone HR Services
Description
Job Summary:
As a jewelry consultant, you will be responsible for providing exceptional customer service while assisting clients in selecting the perfect jewelry pieces.
Responsibilities:
Customer Assistance:
Greet customers warmly as they enter the store and inquire about their jewelry needs. Engage in active listening to understand their preferences, occasions, and budget constraints.
Product Knowledge:
Develop a deep understanding of the jewelry products available in the store, including materials, gemstones, designs, and craftsmanship. Stay updated on current jewelry trends and industry developments.
Consultation:
Offer personalized recommendations based on customers' requirements, guiding them through the selection process. Provide information on jewelry care, maintenance, and suitability for different occasions.
Sales:
Effectively communicate the features and benefits of various jewelry pieces to drive sales. Upsell and cross-sell complementary products such as matching sets, cleaning solutions, or jewelry accessories.
Customer Relationships:
Build strong rapport with customers to foster long-term relationships and repeat business. Follow up with customers after purchases to ensure satisfaction and address any concerns.
Visual Merchandising:
Assist in arranging and maintaining attractive jewelry displays, ensuring that products are presented in an appealing and organized manner.
Monitor inventory levels and communicate restocking needs to management.Administrative Tasks:
Process sales transactions accurately using the point-of-sale (POS) system. Maintain proper documentation of sales records, customer information, and inventory counts.
Safety and Security:
Adhere to store policies and procedures regarding security measures to prevent theft or loss of merchandise. Ensure compliance with safety regulations to maintain a secure shopping environment for customers and staff.
Qualifications:
Previous experience in retail sales, preferably in the jewelry or luxury goods industry.
Excellent communication and interpersonal skills.
Strong customer service orientation with a passion for helping others.
Knowledge of jewelry materials, gemstones, and terminology.
Ability to work in a fast-paced environment and multitask effectively.
Attention to detail and a keen eye for aesthetics.
Basic computer proficiency for processing sales transactions and accessing product information.
Flexibility to work weekends, evenings, and holidays as required.