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Guest Relation Executive - Worli, Mumbai, Maharashtra, India - PerfectRecruit Services

PerfectRecruit Services

Verified Company

Worli, Mumbai, Maharashtra, India

1 month ago

Posted by:

Deepika Kaur

beBee Recuiter

Responsibilities:

Greet guests upon arrival with a warm and friendly demeanor.
Assist guests with checkin and checkout procedures efficiently.
Respond promptly to guest inquiries and requests, both in person and over the phone.
Resolve guest complaints and concerns in a professional and timely manner, escalating issues to management when necessary.
Anticipate guests' needs and provide personalized recommendations and assistance to enhance their stay.
Coordinate with other departments, such as housekeeping and maintenance, to fulfill guest requests and ensure a seamless experience.
Maintain knowledge of hotel services, amenities, and local attractions to provide accurate information to guests.
Build strong relationships with guests through attentive service and personalized interactions.
Collect and record guest feedback to identify areas for improvement and implement necessary changes.
Assist with guest reservations, including booking tours, transportation, and dining arrangements.
Handle cash and credit card transactions accurately and securely.
Maintain a clean and organized work environment at the front desk and lobby area.
Adhere to company policies and procedures, including safety and security protocols.