Associate - Operations - India - Allstate Insurance Company

Allstate Insurance Company

Verified Company

India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Date Opened:
Jun 6, 2023

Location:

IN

Company:
Allstate Insurance Company

Responsibilities:

Provide process support and expertise to internal and external business partners for resolving issues and improving the process
Utilize multiple systems and channels to investigate and resolve New and follow up claim file
Prepare Daily & Weekly report for respective areas
Provide floor support and Mentor to need based employees
Be part of Quality Calibrations calls
Support with Process Improvement Ideas
Participates in assessing and addressing unit needs for training and development
Provides coaching/mentoring and feedback and may lead training
Identifies issues and potential solutions on all aspects of the claim business
Gather, analyzes and evaluates complex and occasionally highly complex claim process or procedures, obtains facts and explains complex information
Assists leadership in developing strategies of operational improvement
Assists with establishing unit goals/objectives
Participates in the implementation of process improvement and operational performance
Develops and manages processes to ensure delivery of compassionate service that is fast, fair and easy
Identifies leakages in the process and actively works on implementing practices to contain them
Responsible for creating standard processes and knowledge management in their area of work
Works collaboratively with US partners to drive business results

Primary Skills:

Communicate verbally or in writing about claim processes/procedures with other employees, leaders and teams
Bachelor's degree in related field preferred or equivalent experience
Ability to interact effectively, and coach others on interacting effectively, with internal or external customers and act with empathy
Applies advanced skill in motivation, organizing, training, coaching and facilitation of teamwork
Policy admin & ERW specific experience is preferred