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    Assistant Manager - Gurugram, India - Teleperformance

    Teleperformance
    Teleperformance Gurugram, India

    3 weeks ago

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    Description

    Roles & ResponsibilitiesDevelop a weekly forecasting model (Revenue, Direct Cost down to GM) at a client / program level for our Jamaica location using KPI's.

    Work directly with Jamaica's management team to develop weekly forecasting model.

    Develop processes and procedures to keep the model up to date with actuals and capture all client / program information that will impact the weekly forecastDevelop clear input areas that will allow the Jamaica management team to easily create 'what-if' scenarios for the client / program.

    Provide detailed commentary on week over week variances in forecast and variance to BudgetIdentify and highlight areas of improvement with respect to operational efficiencies and financial performanceAssist in the month-end close and month-end analysis.

    Work with Operations to provide reports and analysis as requestedOther special projects, Adhoc reports and analysis as require


    Skillset & experience2-4 years' years' experience in data analytics, financial modelling, P&L reporting or performance improvement projects, pricing, preferably in a Call centre environment.2-4 plus years of general accounting experience2-4 plus years of experience with Excel with above average skillsStrong analytical and problem solving skillsFinancial budgeting and statement preparation experience preferableProduct/customer level profitability analysis experience preferableExperience working with a general ledger system and report writer (MS Dynamics & Report Manager)Excellent oral and written communication skills in EnglishExcellent interpersonal skillsAbility to thrive in a fast-paced, change-oriented environmentOpen to work in 24/7 Shift environment, specifically US hoursSelf-Motivated and ability to work independentlyCall centre experience and understanding of key metrics like productivity, shrinkage, occupancy etc.

    and how these metrics impact business financials is a plusQualificationsCollege degree, preferably in General Accounting/ Business Administration /Math; Relevant and significant experience (at least 3 years) in a similar role may substitute for the education requirement.

    Very Strong MS Excel skills – above average skillsMS Power Point skills a plusKnowledge of SQL programming, Power BI is a plusCall centre services industry background a plus.


    Excel Technical Competencies:
    Strong Excel skills are essential with complete working knowledge of Linking files, data sort, data filters, data validation, pivot tables, macros, protecting worksheets/files, comment
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