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    Assistant Manager - Gurugram, India - Teleperformance

    Teleperformance
    Teleperformance Gurugram, India

    1 day ago

    Default job background
    Upper Management / Consulting
    Description

    Roles & Responsibilities

    • Develop a weekly forecasting model (Revenue, Direct Cost down to GM) at a client / program level for our Jamaica location using KPI's.
    • Work directly with Jamaica's management team to develop weekly forecasting model.
    • Develop processes and procedures to keep the model up to date with actuals and capture all client / program information that will impact the weekly forecast
    • Develop clear input areas that will allow the Jamaica management team to easily create 'what-if' scenarios for the client / program.
    • Provide detailed commentary on week over week variances in forecast and variance to Budget
    • Identify and highlight areas of improvement with respect to operational efficiencies and financial performance
    • Assist in the month-end close and month-end analysis.
    • Work with Operations to provide reports and analysis as requested
    • Other special projects, Adhoc reports and analysis as require

    Skillset & experience

    • 2-4 years' years' experience in data analytics, financial modelling, P&L reporting or performance improvement projects, pricing, preferably in a Call centre environment.
    • 2-4 plus years of general accounting experience
    • 2-4 plus years of experience with Excel with above average skills
    • Strong analytical and problem solving skills
    • Financial budgeting and statement preparation experience preferable
    • Product/customer level profitability analysis experience preferable
    • Experience working with a general ledger system and report writer (MS Dynamics & Report Manager)
    • Excellent oral and written communication skills in English
    • Excellent interpersonal skills
    • Ability to thrive in a fast-paced, change-oriented environment
    • Open to work in 24/7 Shift environment, specifically US hours
    • Self-Motivated and ability to work independently
    • Call centre experience and understanding of key metrics like productivity, shrinkage, occupancy etc. and how these metrics impact business financials is a plus

    Qualifications

    • College degree, preferably in General Accounting/ Business Administration /Math; Relevant and significant experience (at least 3 years) in a similar role may substitute for the education requirement.
    • Very Strong MS Excel skills – above average skills
    • MS Power Point skills a plus
    • Knowledge of SQL programming, Power BI is a plus
    • Call centre services industry background a plus.

    Excel Technical Competencies:

    • Strong Excel skills are essential with complete working knowledge of Linking files, data sort, data filters, data validation, pivot tables, macros, protecting worksheets/files, comment
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