International Customer Service Advisor - Vidyavihar, Mumbai, Maharashtra, India - Hirebloc

Hirebloc
Hirebloc
Verified Company
Vidyavihar, Mumbai, Maharashtra, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Responsibilities:

-
Customer Interaction:


  • Provide accurate information about products/services and address customer concerns with empathy.
-
Issue Resolution:


  • Investigate and resolve customer issues efficiently and effectively.
  • Collaborate with relevant departments to ensure swift resolution of escalated problems.
-
Order Processing:


  • Assist customers with placing orders, tracking shipments, and managing returns.
  • Work closely with the logistics and sales teams to ensure accurate and timely order fulfillment.
-
Product Knowledge:


  • Develop a comprehensive understanding of our products/services to assist customers effectively.
  • Stay informed about product updates, promotions, and company policies.
-
Quality Assurance:


  • Adhere to established customer service standards and protocols.
  • Participate in ongoing training programs to enhance product knowledge and customer service skills.
-
Documentation:


  • Maintain detailed and accurate records of customer interactions and issue resolutions.
  • Generate reports on customer service metrics and contribute insights for continuous improvement.

Qualifications:


  • Previous experience in customer service or a related field is a plus.
  • Excellent communication and interpersonal skills.
  • Problemsolving ability and a customerfocused mindset.
  • Familiarity with CRM software and customer service tools.
  • Ability to multitask and thrive in a fastpaced environment.

Benefits:


  • Competitive salary
  • Health and dental insurance
  • Professional development opportunities
  • Friendly and collaborative work environment

Salary:
₹10, ₹32,718.31 per month


Schedule:

  • Night shift

Education:


  • Higher Secondary(12th Pass) (preferred)

Experience:

- total work: 1 year (preferred)

  • Customer service: 1 year (preferred)

Language:


  • English (preferred)
  • Hindi (preferred)

Ability to Commute:

  • Vidyavihar, Mumbai, Maharashtra (required)

Ability to Relocate:

  • Vidyavihar, Mumbai, Maharashtra: Relocate before starting work (required)

Work Location:
In person


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