Associate Customer Experience(Cx) - Pune, India - Hirearchy

Hirearchy

Verified Company

Pune, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Roles and Responsibilities

Role & Responsibilities

Coordinate with crossfunctional teams for data collection, data aggregation, content creation and quality checks for business review decks
Collaborate with CX Managers to project manage planning, delivery, and reporting of business review decks and action items
Collaborate with CX Ops Leads/Managers to define and refine a scalable business review delivery process
Serve as the trusted adviser to CX Managers & sales team to help deliver effective customer business reviews
Coordinate with CX Ops team members to establish dashboards/reporting in Gainsight/SFDC for CX & Sales leadership visibility

Must-Have Skills:

4+ years' experience in customer success/operations/consulting or similar roles in a B2B space
Graduate/postgraduate in Business Administration, International Business, or other related college business degrees
Highly proficient in PowerPoint and Excel
Strong oral and written communication skills with the ability to conduct presentations to a large group
Ability to manage multiple projects simultaneously with keen attention to detail, familiarity with project management tools such as Asana
Demonstrated ability to collaborate with crossfunctional teams
Ability to multitask and prioritize in a face paced environment
Experience with Technology/SaaSoriented Customer Success/Experience function a plus
Role:_Other
Salary:_ Not Disclosed by Recruiter
Industry:_IT Services & Consulting
Department:_Other
Role Category:_Other
Employment Type:_Full Time, Permanent
Key Skills
B2BCustomer SuccessCustomer ExperienceSalesforce

Education

Company Profile:

HiREarchy

Hirearchy is a new age HR Consulting firm. Our journey began with an intense passion to scout the right people and build strong teams for our clients. Our core team of expert consultants and board members have a cumulative experience of over 60 years across various verticals corporate strategy, consulting, marketing, finance, human resources, operations, sales, digital marketing and technology.
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