Csa- International Voice Process - Pune, India - ARA Resources

ARA Resources

Verified Company

Pune, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Pune, Maharashtra, India

About The Company:

ARA's client is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking.

They are driven by the excitement of building technologies, inventing products, and providing services that change lives. They embrace new ways of doing things, make decisions quickly, and are not afraid to fail. They have the scope and capabilities of a large company, and the spirit and heart of a small one.

Together, They research and develop new technologies from them on behalf of our customers:
shoppers, sellers, content creators, and developers around the world. Their mission is to be Earth's most customer-centric company. Their actions, goals, projects, programs, and inventions begin and end with the customer top of mind.

The Role:

Customer Service Associate

Key Responsibilities:

As a Customer Service Associate the person is a critical part of our mission to deliver timely, accurate and professional customer service to all our customers.
This vital position requires an actionoriented, flexible problemsolver who will assist customers in expediting orders and correcting postsales problems.
Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fastpaced environment.

Skills Required:

Good Communication written & Verbal skills.
Qualification
Any Graduates/ Undergraduates
Experience
6 months into international voice process
Shifts
Rotational.
5 days (WFO), 2 Rotational weekly offs.
Action oriented, selfdisciplined and organized
Effective time management skills and ability to prioritize work time to ensure productivity and department standards
Ability to communicate clearly with both internal and external customers
Good comprehension skills ability to clearly understand and address customer issues appropriately
Good composition skills ability to compose grammatically correct, concise, and accurate written responses
Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer
Good typing skills.

Qualifications & Experience:

Any Graduates/ Undergraduates
Experience
6 month minimum into international voice process

Required Skills:

Customer Experience, Customer Service, Communication Written, Computer System, Typing Skills, Voice process, International Voice process, BPO, Customer support,
Educational Qualification

Any Graduates/ Undergraduates

Apr 17, 2023

Pay Rate
INR Per Annum

0 - 1 Years Exp.

10 Vacancies