Customer Support Officer - Pune, India - Ara Resources

Ara Resources
Ara Resources
Verified Company
Pune, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Role:
Customer Support Officer


Key Responsibilities:


  • Processing tasks assigned as per defined process SLA and providing
resolutions within the timelines.

  • Meeting individual KRAs through productivity, accuracy, product
knowledge, and schedule adherence

  • Understanding client requirement and resolving queries through chats.
  • Adhering to company compliances and policies

Skills Required:


  • Versant score of 55 + at hiring stage
  • Typing speed of wpm with accuracy of 90% +
  • Weekend + 24 / 7 shift model + split weekly off working module

Qualifications & Experience:


  • Fresher or 2 years of experience into International Process
  • Any Undergraduate or Graduate

Location:
Pune

Job Types:
Full-time, Regular / Permanent, Fresher


Salary:
From ₹23,000.00 per month


Schedule:

  • Monday to Friday
  • Rotational shift

Ability to commute/relocate:

  • Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Education:


  • Bachelor's (preferred)

Experience:

- total work: 1 year (preferred)

  • Customer service: 1 year (preferred)

Language:


  • Hindi (preferred)
  • English (preferred)

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