Customer Executive - Mumbai, India - Hexaware BPS

Hexaware BPS
Hexaware BPS
Verified Company
Mumbai, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

PROCESS SUMMARY

Job Description:

A.

Roles & Responsibilities Executives are responsible for following these procedures:


  • Handle Inbound and Outbound calls.
  • Schedule appointment of Applicants for Documentation and biometrics.
  • Check the status of the applied VISA.
  • Renew the Visa of the applicants staying Abroad.
  • Handle the queries and complaints regarding VISA.
  • Collection and dispatch status of Passports.
B. Other Activities

  • Provide quick and effective resolution to customer's query.
  • Display empathy and concern towards applicants
  • Create WOW experience

Eligibility:

  • 1 year Experience in International Voice process.
  • Good Communication and Writing skills.
  • Multitasking ability

Technical Competencies:

  • Typing speed 25 to 30wpm with 90% accuracy.
  • Be fluent and clear in speech

Soft Skills:
(Language)

  • English Qualification: Graduates and Undergraduates
Working Days: 5 days (Saturday, Sunday off).


Timings:

  • 1 st Shift: 6:30pm/3:30am
  • 2 nd Shift: 9:30pm/6:30am

Job Types:
Full-time, Fresher


Salary:
₹17, ₹22,000.00 per month


Benefits:


  • Provident Fund

Schedule:

  • Day shift
  • Monday to Friday

Supplemental pay types:

  • Performance bonus
  • Yearly bonus

Ability to commute/relocate:

  • Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Experience:

- total work: 1 year (preferred)
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