Service Ops Supervisor - Bengaluru, India - Hewlett Packard Enterprise
Description
Service Ops SupervisorThis role has been designated as 'Edge', which means you will primarily work outside of an HPE office.
Job Title :
Service Ops Supervisor**
Location : Bangalore
Who We Are:
Aruba is an HPE Company, and a leading provider of next-generation network access solutions for the mobile enterprise. Helping some the largest companies in the world modernize their networks to meet the demands of a digital future, Aruba is redefining the "Intelligent Edge" - and creating new customer experiences across intelligent spaces and digital workspaces.
What you'll do:
Executes key business operational activities related to Quote to Cash function such as quoting, price configuration, support registration, order management process, invoicing, and contract life-cycle management for the services and renewal business
- Provides direct daytoday supervision for a team of supervisors and support level individual contributors providing general and administrative support for sales processing and order fulfillment for an organization
- Ensures proper and timely execution of sales processing activities for assigned team across multiple areas, including: creating quotes, performing pricing, registering information and producing documentation, order execution, billing and invoice production and configuration of order systems to meet client requirements
- Manages headcount, deliverables, schedules, and costs for assigned team and unit, ensuring that resources are appropriately allocated and that goals, objectives, timelines, and budgets are met in accordance with program and organizational roadmaps.
- Communicates activity status and escalates issues to direct managers, program managers, and internal and external sales partners.
- Interacts with and engages internal and external partners and suppliers to ensure expectations regarding deliverables, product quality, schedules, and costs are met
- Proactively identifies opportunities for process improvement and cost reductions opportunities.
- Provides immediate peoplecare management for assigned team members, including hiring, setting and monitoring of annual performance plans in accordance with organization directives, coaching, and career development
What you need to bring:
- High school or equivalent secondary education certification required
- Typically 9 years of related work experience, including 3 4 years of people management experience.
- Good leadership skills, including coaching, teambuilding, and conflict resolution.
- Project management skills including time and risk management, resource prioritization, and project structuring.
- Analytical and problem solving skills.
- Ability to manage human capital across multiple teams and locations to drive workforce development and achieve desired results
- Good verbal and written communication skills, including negotiation, presentation, and influence skills
- Business acumen, technical knowledge, and extensive knowledge in sales processes and systems
- Strong multitasking and prioritization skills
- Good understanding of company's policies and processes.
- Excellent written and verbal communication skills in English.
What we can offer you:
A competitive salary and extensive social benefits
Diverse and dynamic work environment
Work-life balance and support for career development
An amazing life inside the element
Want to know more about how you can make your mark with us?
Then let's stay connected
India #aruba
HPE is an Equal Employment Opportunity/Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills.
Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.
Job:
Sales Operations
Job Level:
Supervisor_2
Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.
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