Customer Support Executive - Delhi, India - Thriwe Consulting Private Limited

Thriwe Consulting Private Limited
Thriwe Consulting Private Limited
Verified Company
Delhi, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Customer Support Executive Responsibilities:


  • Managing a team of representatives offering customer support.
  • Overseeing the customer service process.
  • Resolving customer complaints brought to your attention.
  • Creating policies and procedures.
  • Planning the training and standardization of service delivery.
  • Selecting and hiring new staff.
  • Monitoring the work of individual representatives and of the team.
  • Conducting quality assurance surveys with customers and providing feedback to the staff.
  • Possessing excellent product knowledge to enhance customer support.
  • Maintaining a pleasant working environment for your team.

Customer Support Executive Requirements:


  • A bachelor's degree in administration or a related field.
  • A minimum of 2 years' experience.
  • Excellent interpersonal and written and oral communication skills.
  • Ability to lead a team.
  • Computer skills.
  • Knowledge of mediation and conflict resolution techniques is preferable.

Salary:
₹300, ₹360,000.00 per year


Schedule:

  • Day shift

COVID-19 considerations:

YES

Ability to commute/relocate:

  • Rajendra Place, Delhi , Delhi: Reliably commute or planning to relocate before starting work (required)

Education:


  • Bachelor's (preferred)

Experience:


  • Account management: 3 years (preferred)
  • Sales: 2 years (preferred)
- total work: 4 years (preferred)
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