Customer Service Executive - Andheri, Mumbai, Maharashtra, India - GM Modular

GM Modular
GM Modular
Verified Company
Andheri, Mumbai, Maharashtra, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
We at GM Modular are looking for
Executive - Customer Care for
Andheri Location

Exp years

Language - Hindi, English, &
Malayalam(Must Have)

Position Summary:

The incumbent will ensure that the company delivers the highest quality of service to their customers or clients by using their skills, expertise, and experience.

A customer care executive will act as a linkman between a company and its customers and resolves any such queries generated by its customers or clients with efficiency.


Responsibilities:


  • Manage incoming calls and mails regarding product information, customer problems and service.
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Responsible for maintaining a high level of professionalism with the customers and establish a positive rapport with every call, be it inbound call or outbound call.
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Maintain Inventory and Monthly conveyance of technicians
  • Manage Field team attendance and their daily visits.
  • Maintain quality feedback Report.

Pay:
₹200, ₹350,000.00 per year


Benefits:


  • Health insurance
  • Provident Fund

Schedule:

  • Day shift

Education:


  • Bachelor's (preferred)

Experience:

- total work: 1 year (preferred)

  • Customer service: 1 year (preferred)

Language:


  • English (preferred)
  • Hindi (preferred)

Work Location:
In person
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