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Navi Mumbai

    Executive / Sr. Executive – Information Security - navi mumbai, India - IDBI Intech

    IDBI Intech
    IDBI Intech navi mumbai, India

    6 days ago

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    Description
    • Ensure L2 & L3 support to Business users & user satisfaction by responding proactively to all issues and providing timely resolution
    • Coordinate internal resources and third parties/vendors for the flawless execution of projects
    • Create and maintain project documentation/reports
    • Co-ordinate with IT Helpdesk team for issue resolution of various applications and closure of various Tickets as per TAT
    • Raising issues reported by users to Vendor and follow up for issue resolution within TAT
    • Ensure user satisfaction by responding proactively and providing timely resolution
    • Document the learnings in Trouble Shooting Manual
    • Ability to work both independently and as part of team
    • Ability to learn and understand the application quickly
    • Analytical and Troubleshooting skills

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