International Customer Support - Bengaluru, India - IntouchCX

IntouchCX
IntouchCX
Verified Company
Bengaluru, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

About IntouchCX
IntouchCX is a global customer care and technology company.

With over 20 years of experience, 18,000+ team members, and campuses around the globe, we're obsessed with providing remarkable customer experiences for the world's most innovative brands.


Contact:
-
Name: Andrew_

-
Call: WhatsApp )_


As a Customer Service Associate - Voice, You Will

  • Have daily interactions with customers and handle all issues from end to end via call.
  • Go the extra mile to engage customers in solving issues and ensure satisfaction.
  • Quickly and effectively build rapport with customers, diagnose and resolve issues
  • Provide white glove service and have the ability to provide an overall excellent customer experience.
  • Managing customer expectations regarding estimated response times

As a Customer Service Associate - Voice, You Have

  • A postsecondary degree in any major
  • 6 months 4 years of customer service experience
  • Fluency in spoken English
  • Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.
  • The ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer
  • Excellent communication skills and high emotional intelligence
  • Excellent problem solving and customer service skills
  • Strong analytical & Interpersonal skills
  • The ability to be a selfstarter, a sense of urgency, and the ability to remain calm under pressure


  • A flexible schedule

  • Must be okay to work nights

Benefits of working as a Customer Service Associate - Voice:

  • An attractive compensation package with performance-based incentives
  • Incredible learning and growth opportunities
  • Outstanding rewards and recognition program & employee engagement activities
  • Free Food and Transport while working onsite

Job Types:
Full-time, Regular / Permanent


Salary:
₹250, ₹350,000.00 per year


Benefits:


  • Commuter assistance
  • Food provided
  • Health insurance
  • Internet reimbursement
  • Provident Fund

Schedule:

  • Rotational shift

Supplemental pay types:

  • Overtime pay
  • Performance bonus
  • Shift allowance

Application Question(s):

  • Do you stay in Banglore?

Education:


  • Higher Secondary(12th Pass) (preferred)

Experience:

Customer Support: 1 year (preferred)
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