Executive - Maharashtra, India - DP World

DP World

Verified Company

Maharashtra, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

**FILING INFORMATION
Position Name / Band

**Executive
Department

SSC HR
Location

Navi Mumbai - Seawoods

Position reports to

Head
SSC HR
**ROLES & RESPONSILBILTIES
**Purpose

Experience professional in HR operations processes like Onboarding & Induction; Benefits, Insurance, NPS; PF etc,; Employee life cycle; Exit, F&F.
Ensure seamless execution of tasks and delivering "best in class" experience to our employees and business stakeholders.
Develop a "proactive customer service organization" with strong focus on "customer delight", through leadership guidance, coaching and mentoring.
Bring in industry best practices and strive for continuous improvement on HR service delivery standards.

**Key responsibilities

KPI & SLA Management:
Meeting and exceeding agreed KPIs & SLA.
Maintain and improve HR Shared Services operations by observing system performance; identifying and resolving problems; preparing and completing action plans; conducting system audits and analysis; handling system and process improvement
Stakeholder Engagement:
Proactive communication with the stakeholders to understand and align on business priorities, challenges, issues, concerns, and work towards resolving them in a timely manner.
Process & Performance Management:
Identify issues/patterns in the process and implement corrective actions.
Identify and implement automation ideas for qualitative and quantitative benefits.
Reporting: Publish operational and quality metrics to the management as per agreed frequency
Experience in New joiner / Onboarding process including induction
Compliance: Ensure adherence and compliance to ISO Objectives, SOP's, and other standards across the organization.
Transition and

Project Management:

Been part or have project management knowledge to cater end to end ownership of projects and transitions as and when required.

New age technology: Identify and implement new age technology for efficiency enhancement.

**Desired Profile

Education Qualification: Graduate (Bachelor or Masters degree in HR is an added advantage)
Have preferably 35 years' experience in HR functional areas (i.e., Hire to Retire Employee Lifecycle, HRSS experience will be an added advantage)
Experience of working on large scale employee set up.
Ability to develop and sustain positive working relationships and influence others within and outside of direct reporting lines.
Must possess analytical and problemsolving ability, independent thinking, decision making and organizational skills.
Experience working on different HR technologies (working experience of Oracle Fusion would be an added advantage).
Good excel to drive complex excel dashboards, analytics (macro skills added advantage)
Excellent communication and presentation skills.
Project management experience and process mindset.
Result and solutionoriented mindset.
Oracle HCM knowledge will be an advantage