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Customer Service Representative - Mohali, India - UCH Logistics (India) Pvt. Ltd

UCH Logistics (India) Pvt. Ltd

Verified Company

Mohali, India

1 month ago

Posted by:

Deepika Kaur

beBee Recuiter

Answer phone calls in a professional manner and provide information about products and services as requested by the customer.

Keep records of interaction of customers, keeping records of details of customer complaints, inquiries and comments.
Render Administrative support to other customer care team members when the need arises, or as instructed.
Follow up customers and their complaints, ensuring that customers request are attended accordingly.
Knowledge about Geographical areas of UK will be an added advantage.
Willing and comfortable to work as per UK shift timings.
Must have minimum 2 years of experience in handling International customers.
Ability to listen and pay attention to details.
Possess a pleasant and clear speaking voice, coupled with fluency in English.
Problem solving skills needed to be able to quickly resolve customer complaints and other issues that may arise from time to time.
Ability to effectively work with the team.