Customer Care Executive - Pune, India - Capsilon Software Pvt. Ltd.

Capsilon Software Pvt. Ltd.
Capsilon Software Pvt. Ltd.
Verified Company
Pune, India

1 month ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
Manage large amounts of incoming phone calls

Generate sales leads

Identify and assess customers' needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers


Salary:
₹17, ₹27,500.00 per month


Benefits:


  • Paid sick time

Schedule:

  • Day shift

Education:


  • Higher Secondary(12th Pass) (preferred)

Experience:


  • Technical support: 1 year (preferred)
- total work: 1 year (preferred)

  • Customer service: 1 year (preferred)

Language:


  • Hindi (preferred)
  • English (preferred)

Speak with the employer
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