Nas Fso Adpr Solutions 145551 - Hyderabad, India - ADP Pvt Ltd - India

ADP Pvt Ltd - India

Verified Company

Hyderabad, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Grade/Level

G1L
G2L1

NAS Data Cloud Reporting Helpdesk -Services Role Job Description:

We are the Centralized Support for NAS Clients on their reporting issues and Services forms the frontline support of the project
Primary support mode is taking incoming Client calls being available for majority of the production timeframe
Providing the initial troubleshooting assistance to our Clients on their reporting issues and walk them through the changes and empower them in the process
Think as Owners and make sure the Client receives the support needed and/or reaches the correct team as applicable
Partner with Solutions (our next level of support) closely to develop domain expertise and effectively resolve Client issues

#LI-DNI

Minimum Qualification: Graduates in any discipline
Absolute flexibility to work in Night Shift
5:30pm 2:30am, 6:30am 3:30am, 8:30pm 5:30pm
6:30pm 3:30am, 7:30am 4:30am, 9:30pm 6:30pm during DSL
Since we directly interact with NAS Clients, Excellent Communication skills required
Able to connect with our Clients on conversational grounds
Ability to delight and diffuse appropriately
Excellent written communication and ability to manage Time effectively
Client Focused and adept to Thinking as Owners
Analytical thinking with an eye for Improvement/Innovation
Basic SQL knowledge
Able to display analytical thinking
Good understanding of Client Experience
Should be ready towards learning
Positive attitude towards changes, challenges and Team dynamics
Inclination towards innovation
Handle additional cases to address the Word Load for the Team
Handle escalated issues towards timely resolution

Diversity, Equity, Inclusion & Equal Employment Opportunity at

ADP:
ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity.

ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability.

We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.