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    Oracle Configurator Support Analyst - Chandigarh, India - emerson

    emerson
    emerson Chandigarh, India

    3 weeks ago

    Emerson background
    Full time
    Description

    Job Summary

    We are currently seeking a Support Analyst with expertise in Oracle Configurator to join our team. The successful candidate will provide 24x5 follow-the-sun support, interacting with both internal and external customers to resolve support tickets and provide Tier 1 and Tier 2 support. This role requires superb communication and analytical skills, as well as the ability to collaborate with other internal support teams.

    In this Role, Your Responsibilities Will Be:

  • Provide 24x5 support, ensuring the timely and effective resolution of customer support tickets.
  • Handle Tier 1 and Tier 2 support, diagnosing and solving issues related to Oracle Configurator and other integrated applications.
  • Collaborate with other internal support teams to provide seamless support to internal and external customers.
  • Develop a thorough understanding of the full application stack, including end-to-end connectivity and various integration points with Oracle ERP and other edge applications.
  • Apply a solid understanding of UX and customer interactions with digital tools to guide problem analysis and resolution.
  • Analyze and recreate reported issues, conducting root cause analysis to identify and resolve underlying problems.
  • Maintain up-to-date knowledge of Oracle Configurator, related technologies, and industry standard processes.

    • Who You Are:

    You show a tremendous amount of initiative in tough situations; are exceptional at spotting and seizing opportunities. You observe situational and group dynamics and select best-fit approach. You make implementation plans that allocate resources precisely. You pursue everything with energy, drive, and the need to finish.

    For This Role, You Will Need:

  • Communicate Effectively
  • Decision Quality
  • Handle Ambiguity
  • Collaborates
  • Handles Conflict
  • Drives Engagement
  • Interpersonal Savvy
  • Balances Stakeholders

    • Experience/skills :

  • Bachelor's degree in Computer Science, Information Systems, or related field.
  • 3+ years of experience in a support analyst role, preferably with a focus on Oracle Configurator.
  • Solid understanding of full application stack, UX, and customer interactions with digital tools.
  • Exceptional problem-solving and analytical skills, with the ability to analyze and recreate issues.
  • Experience with root cause analysis and troubleshooting techniques.
  • Solid understanding of end-to-end connectivity and integration points between Oracle Configurator, ERP, and other edge applications.
  • Excellent communication and interpersonal skills, with the ability to effectively manage customer support tickets.
  • Good team player, able to collaborate with other internal support teams.
  • Proactive and self-motivated, with a willingness to learn and continuously improve.

    • Preferred Qualifications that Set You Apart:

  • Oracle Configurator certification or training.
  • Experience using support ticket management systems.
  • Familiarity with Agile methodology and best practices.

    • Our Offer to You:

    By joining Emerson, you will be given the opportunity to make a difference through the work you do.

    Emerson's compensation and benefits programs are designed to be competitive within the industry and local labor markets . We also offer a comprehensive medical and insurance coverage to meet the needs of our employees.

    We are committed to creating a global workplace that supports diversity, equity and embraces inclusion . We welcome foreign nationals to join us through our Work Authorization Sponsorship .

    We attract, develop, and retain exceptional people in an inclusive environment, where all employees can reach their greatest potential . We are dedicated to the ongoing development of our employees because we know that it is critical to our success as a global company.

    We have established our Remote Work Policy for eligible roles to promote Work-Life Balance through a hybrid work set up where our team members can take advantage of working both from home and at the office.

    Safety is paramount to us, and we are relentless in our pursuit to provide a Safe Working Environment across our global network and facilities.

    Through our benefits, development opportunities, and an inclusive and safe work environment, we aim to create an organization our people are proud to represent.

    Our Commitment to Diversity, Equity & Inclusion

    At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.

    This philosophy is fundamental to living our company's values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity & Inclusion at Emerson.

    If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact:

    Why emerson

    Our Commitment to Our People

    At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

    We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems — for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

    At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.

    About emerson

    Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

    With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

    We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team – let's go

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