Customer Support - Pune, India - Simplifai India

Simplifai India
Simplifai India
Verified Company
Pune, India

3 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
Digital Employees

  • Respond to customers within SLAs with proper plan for resolution and make
sure customers are happy and getting good customer service.

  • Troubleshoot and debug error logs and report failures to correct 3rd line with
as much information as possible.

  • Coordinate with product owners and customer leads to make sure support
documentations and SLAs are always up to date.

  • Build support organization from scratch and setup processes and routines.
  • Documentations and training of new products and training the team.
  • Monitoring Cases against SLAs and provide Skills
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