Customer Service Executive - Mumbai, India - burgundy hospitality

burgundy hospitality
burgundy hospitality
Verified Company
Mumbai, India

3 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Customer Service Executive Duties:


  • Provide accurate information and support to customers, addressing their concerns and resolving any issues they may have.
  • Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations.
  • Ensure timely and effective followup on customer queries and escalations to ensure satisfactory resolution.
  • Demonstrate strong written communication skills, including proper grammar, punctuation, and attention to detail.
  • Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and uptodate information to customers.
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience.
  • Meet or exceed productivity and quality standards set for the role.
  • Maintain customer data and records accurately in the designated systems.
  • Graduate (Any)
  • Previous experience in customer service or a similar role is preferred.
  • Strong written communication skills in English, including excellent grammar, punctuation, and spelling.
  • Proficiency in typing with a high level of accuracy and speed.
  • Ability to multitask and effectively manage time in a fastpaced environment.
  • Good problemsolving skills and the ability to think critically.
  • Excellent interpersonal skills with a customercentric approach.

Salary:
₹20, ₹350,000.00 per month


Benefits:


  • Health insurance
  • Provident Fund

Schedule:

  • Day shift

Education:


  • Bachelor's (preferred)

Experience:

- total work: 2 years (preferred)

  • Customer service: 2 years (preferred)

Language:


  • English (preferred)
  • Hindi (preferred)

Ability to Commute:

  • Mumbai, Maharashtra (required)

Ability to Relocate:

  • Mumbai, Maharashtra: Relocate before starting work (required)

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