Back Office Operations - Chennai, India - TransUnion

TransUnion
TransUnion
Verified Company
Chennai, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
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What We'll Bring:

Back Office Operations Rep


What You'll Bring:

Job Description

  • Address and Resolve consumer queries/requests/ complaints pertaining to credit reports/score/personal dispute
  • Must be able to draft responses independently as template responses are to be used selectively
  • Identify & escalate probable escalations or sensitive issues for faster resolution

Impact You'll Make:

Knowledge, skills and abilities (KSA's)

  • Minimum Graduate degree in any stream
  • Must have minimum 34 years of experience in 'Banking operations' or the BFSI industry
  • Excellent communication skills (English) both verbal and written
  • Good command over spoken Hindi, should be able read and comprehend consumer complaints in Hindi
  • Able to work in fastpaced energy, flexible and should be able to handle work load
  • Should have handled escalation/complaint desk related to banking or insurance products
  • Strong Customer centric service attitude, analytical, and creative problemsolving skills are required
  • Experience in Credit Bureaus would be preferred
  • Strong Team player
  • Good knowledge of MS office
TransUnion Job Title

Rep II, Business Operations
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