Pb Authorizer-retail Assets Home Loans - Surat, Gujarat, India - Abacus Consultants

Abacus Consultants

Verified Company

Surat, Gujarat, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

- 8 years:

Any Graduate:

Operations:

5 ~ 9 LPA:

Job Name - Personal Banker -Teller Authorizer(PBTA) - Retail Home Loans

Job Title :
Retail Assets -Home Loans

Business Unit (PA) : Retail Assets Home Loans

Team :
(Sub team in the PA) Home Loans

Reports to (job) : Service Centre Head

Location of role :
Pan India

Job Fn :
Operations

Role Type:
Individual Contributor

No of direct reportees:
Nil

Travel Required:
No/Light

Job Band Range :
E- E4

JD Created date: 15th Feb 2024

JD Updated date:

JD approved by (business) : Arvind Kapil, A0160, CX

Version No:

Job Purpose

Supervising and monitoring Service Centre transactions and Operations in order to enhance the value of existing portfolio

Job Responsibilities(JR) : - 8 Areas

Actionable (4-6)

Supervisory responsibility
-
Supervise & monitor Personal Banker & Customer Care Executive
-
Service Centre administration
-
Lobby Management
-
Ensure quality customer service is delivered
-
Resolution of customer queries/complaints
-
Customer service to ensure walk in customers issues
-
Monitor Staff productivity and give guidance on improving the same in conjunction with the Service Centre Head
-
Service Centre Operations and Audit Compliance

Transactional responsibility
-
Authorize Personal Banker transactions
-
Cost Management and staff productivity
-
Responsible for Cash and Customer transactions at the Teller counters
-
Supervising all Non-Cash transactions
-
Penetration of Saving Accounts
-
Reconciliation and maintenance of suspense accounts register as per the required format

Sales
-
Service Centre Merchandising
-
Generate business, cross sell and monitor cross sales of Personal Bankers & Customer Care Executive
-
Generate leads for Cross Sale
-
Ensure that all tellers are adequately trained on the Products of the bank.

Educational Qualifications

Key Skills
-
Graduation:

-
Post-Graduation:

Certifications:

-
AMFI Certification
-
IRDA Certification
-
NCFM Certification (Optional)
-
CAIIB (Optional)
-
Internal Certification (NR Modules)
-
Sales and Influencing Skills
-
Banking Product & Process Knowledge
-
NRI Product and Regulatory Knowledge
-
Planning and Organizing Skills
-
Communication
-
Knowledge of Competition & Current trends in financial Industry.

Experience Required
-
Minimum experience in years - 3-4 yrs
-
Exposure to banking preferable

Major Stakeholders(intra team and cross functional stakeholders, who would need to be interacted with for discharging duties)
-
Customers
-
Service Centre Team
- **Operations