Customer Service Executive - Pune, India - Tata Communications

Tata Communications

Verified Company

Pune, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Job Family Descriptor

Job Description:

[12:25] Saniya Pathan

Customer co-ordination for Order related activity.

Deeper understanding of 4GLTE/Roaming/ messaging MT/ MO.
Configuration and Management for Provisioning of Customer & Suppliers.
Basic understanding of SCCP/ SMS signaling.
Understanding of KIBANA Monitoring tool, EDR traces, Logs and Decode.
Change management handling for Customer delivery as well as assurance/ commercial/billing issues
Provide inputs to supervisor on provisioning issues to be discussed with the Service Assurance teams.
Should be a team player and enjoys working within and CFT teams

[12:25] Saniya Pathan

Technical
4GLTE, Diameter Signaling, SCCP Signaling/ SMS Flows.
OSS/BSS Tools-Cramer, REPC, BPM.
Understanding of HUB/ Aggregator model.
Behavioral
Assertive with good negotiation, Strong analytical and Management skills.
Good communication and interpersonal skills.
Able to work under pressure.
Understanding business requirement.
Quick Leaner and adapts to changing environment fairly quickly.
Experience
15 years of experience

Broad outline of the Role Purpose - Broad objective of the role Operating Network - Key External Operating Network - Key Internal Size and Scope of Role - Financial Size and Scope of Role - No.

of direct reports Size and Scope of Role - Total team size Size and Scope of Role - Other size parameters Minimum qualification & experience Other knowledge/skills Key Responsibilities Technical Competencies Knowledge / Skills Communication Skills