Jr Team Member - Bengaluru, India - Tata Communications

Tata Communications

Verified Company

Bengaluru, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Drive management of SLAs related to service requests incidents and business processes billing mediation etc Gather requirement from business and assist with creation of solutions to meet operational needs
Drive and monitor the Service Help Desk System SDP to ease resolution Deliver user documentation where required Quantify and analyze the service requests and incidents raised Liaise with the business to evaluate reduction of the no of tickets raised
Drive creation of standard reportsformats where possible Share periodic projects status with relevant stakeholders

Maintain the global access management and corporate security policies and design Design and deliver online security policy and trainings Ensure adherence to companys Acceptable Use Policy AUP Liaison with internal and external clients to support and address all security and compliance matters Manage vulnerability assessments and network monitoring to uncover potential weaknesses Broad outline of the Role Purpose - Broad objective of the role Operating Network - Key External Operating Network - Key Internal Size and Scope of Role - Financial Size and Scope of Role - No.

of direct reports Size and Scope of Role - Total team size Size and Scope of Role - Other size parameters Minimum qualification & experience Other knowledge/skills Key Responsibilities Technical Competencies Knowledge / Skills