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    Consumer Experience Representative - gurugram, India - The Knot Worldwide

    The Knot Worldwide
    The Knot Worldwide gurugram, India

    3 weeks ago

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    Description

    Who are we:
    Here at The Knot Worldwide, we believe in doing work that matters.

    In 15 countries around the world, our leading family of brands (The Knot, WeddingWire, Bodas, GigMasters, The Bump, How They Asked, Lasting, and more) inspire, inform, and celebrate our communities as they move through life's milestones.

    From the proposal to creating a home, and starting a family together, we're there for every step of the journey.

    Our couples and business partners depend on us. They're all in. So are we.


    About the Role:

    The Ecommerce team in India supports the US Ecommerce in different functional areas such as merchandising, customer excellence (envelope design, order edits and approvals for printing) and invitation designing.

    As a part of consumer excellence, our team works on the orders sent across by couples for their invitation envelopes.

    We are looking for a capable individual with the ability to achieve 100% of daily productivity while maintaining stellar accuracy.


    Specific Responsibility:

    • Completing day-to-day orders received for envelopes within 24 hours TAT
    • Edit/update the existing envelope orders as per the customers' suggestions
    • Send proofs of completed orders to the customers
    • Check the quality of the envelope order worked on by you or other team members Skills and experience required for the position:
    • Fluent in English & Hindi
    • Basic knowledge and fluency of MS Excel and Internet
    • Fast learner and multi-tasker
    • Execution of work in a timebound manner
    • Team player with a positive attitude to help drive team targets
    • Attention to detail Education & Experience:
    • Graduated from a recognised institute/university
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