Dvp - Application Support (Mfi) - Mumbai, India - TransUnion

TransUnion

Verified Company

Mumbai, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

TransUnion's Job Applicant Privacy Notice

What We'll Bring:

We are one of India's leading credit information company with one of the largest collections of consumer information. We aim to be more than just a credit reporting agency. We are a sophisticated, global risk information provider striving to use information for good.

We take immense pride in playing a pivotal role in catalyzing the BFSI industry in the country.

We got here by tapping into our excitement and passion of wanting to make a difference in the lives of our clients and consumers.

What You'll Bring:

Roles & Responsibilities

Responsibillity 1 (Application support and Stakeholder Communication):

Provide 24/7 expert level technical support to systemically important clients and ensuring the resource availability for production releases as well as outages.
Ensuring all the stake holders are communicated with respects to planned and unplanned maintenance activities.
Facilitate the automation of all repetitive tasks and deployments by implementing DevOps practices

Responsibillity 2 (SLA and Incident Management):

The job function is expected to continuously improve the service delivery time and the user experience and exhibit the improvement with dashboards or power point presentations to the leadership.
Lead incidents, debug critical issue and outages and take them to closure. Work on RCA and submit the reports.

Responsibillity 3 (Business continuity & Disaster Management):

Formulate and implement Backup and recovery strategy.
Carry out backup restoration drill and Disaster recovery drills.
Ensure RTO and RPO are meet for all business functions.
Ensure the necessary infrastructure and support resources is in place at the disaster recovery site.
Continuous improvement of the Business continuity strategy and documentation.

Responsibillity 4 (Interdepartmental Collaboration):

Partner with Products, Operations, Client Servicing, Sales and Development teams and engage for new requirements, prepare user stories, planning upcoming releases, features and fixes.
Continuous engagement with the right stake holders so get firsthand information on customer experience.
Collaborate with the right stakeholders to ensure all open points are taken to closure.

Responsibillity 5 (People Leadership)**:

Nurture & Propel a dynamic environment that fosters development opportunities and motivates high performance amongst the team.

Impact You'll Make:

Experience and Skills

Qualification: Master's degree in Business Administration/ Analytics/ Product Management or a related field / Bachelors of Engineering in Computer Science, IT, Electronics & Telecommunication.
Minimum 14+ years of relevant experience
Flexibility to travel as needed
Executive presence and assertiveness.
Selfstarter, ability to work independently, handle ambiguous situations and exercise judgement in variety of situations.
Strong communication, organizational, verbal & written skills.
High degree of responsibility and ownership, strong multitasking, coordination and tenaciously looking for ways to get results.

TransUnion Job Title

Manager II, Applications Support