Customer Relationship Executive - Irinjalakuda, India - Gj Infotech (P) Ltd

Gj Infotech (P) Ltd

Verified Company

Irinjalakuda, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Duties and responsibilities of the respective team are listed below;

At least 2 demonstrations has to be arranged in a day
Target call count for the day will be 40 and it comprises customer satisfactory, cross selling and new selling calls
Versatility has to be shown in the marketing and sales which means the team member is responsible to promote the sales of the entire products
The enquiry and customer enquiry should be timely and properly updated, dispute raised on this among Customer Relations team would be treated as negligence in work, which leads to the implication of negative marks in the records
The information and the document pertain to an organization should be properly arranged in a folder and it must be saved in DSRV
The team member has to take care about the customers once the sales made.
All the documentation pertains to the customers has to be carried out
Collection of payments as much as mentioned in the quotation
All the reports, excel sheet, documentation etc should be prepared and updated
AMC promotion and collection
Collection of service charge, renewal and others
The pending sales/green list should be readily available and furnish it whenever required
Create detailed business plans designed to attain predetermined goals and quotas
Manage the entire sales cycle from finding a client to securing a deal
Unearth new sales opportunities through networking and turn them into long-term partnerships
Present products to prospective clients
Provide professional after-sales support to maximize customer loyalty
Remain in regular contact with your clients to understand and meet their needs (Mandatory to make at least 1 call per customer in a month)
Respond to complaints and resolve issues to the customer's satisfaction and to maintain the company's reputation
Negotiate agreements and keep records of sales and data
Make sure the installation activities are following the given procedure
Continuously upgrade the product knowledge to provide the clients a better after sales experience and to promote sales
Ensure that customer is happy and Customer is maintained
Check with customers if they are using all the purchased product
Check with customers if they are facing any issues. If yes, involve the support team to fix it.
Check with customers if there are any changes in the organization
Roles within the organization and who is the latest IT chief
Identify new requirements
AMC and Online Module renewal
Payment Collection
Lead Generation
Find the leads
First, call the leads
Followup the leads
Signoff the leads to customers